Warranty and maintenance
Warranty for th scooters
All our products come with a 2-year guarantee. What is covered by the guarantee:
- The battery
- The motor (located directly in the rear wheel)
- The electronic control unit
- The electronic operation of the indicators, horn, brake lights and accelerator
Regular maintenance can extend service life of your vehicle:
- If you are not going to be using your scooter for more than 2 weeks, we recommend that you disconnect the battery from the scooter, charge it to 80%, and store it in a dry place.
- Please store the battery at an ambient temperature of 0°C - 25°C. Please do not store the battery in an environment higher than 40°C, otherwise the battery will
experience irreversible capacity attenuation.
- Ensure that the battery power is not less than 20% and charge it in time, which can prolong the service life of the battery.
- Carry the maintenance required on the manual of use and maintenance.
- Free troubelshooting or spare parts replacement during the warranty period.
- Hotline 5/7 for remote support in case of any problem.
- Our partners for the troubelshooting : QSMOTOR, DONGCI, TOTEM.